Buy 2 = 10% extra discount
We're here for you 💛
Do you have questions or concerns about your order? Please feel free to contact us. Michelle and Muriel will be happy to assist you with personal attention and friendliness!
Frequently Asked Questions
How can I track my order?
As soon as your order has been shipped, you will receive a tracking number by email.
Why hasn't my tracking been updated yet?
Tracking information may appear 24 to 72 hours after shipping.
Can I change my shipping address?
An address change may be possible before the order has been processed. Please contact us as soon as possible.
Can I cancel my order?
Orders can only be canceled before processing has started.
Do you offer refunds?
Yes, eligible returns and refunds are accepted in accordance with our returns and refunds policy.
What if my product arrives damaged?
Contact us within 48 hours of delivery and include photos or videos of the damage.
What if I received the wrong product?
Contact our support team and include photos. We will investigate and assist you further.
Do I have to pay the return shipping costs?
Customers are generally responsible for return shipping, unless the product is defective or incorrect.
Are your products authentic?
We source our products from trusted suppliers and wholesalers. Although we are not always affiliated with the original brand manufacturers, we strive to provide high-quality products that match the descriptions and images on our website.
Why is my tracking not showing any updates?
It may take a few days for tracking information to be updated after shipping. This is normal, especially with international shipping.
Leave a message 💛
Due to current high volumes, our average response time is approximately 3 to 4 hours.
